Digital Onboarding

The increased use of digital capabilities and channels across all industries has had and continues to have a dramatic impact on how customers expect to engage with their bank. The onboarding journey is the customer’s first impression of how they will be able to interact with you. Additionally, ensuring a smooth onboarding process can give you an edge over competitors, as well as enhancing how existing customer relationships are expanded with new products and services.

CRIF Phygital Onboarding – Quick and Reliable Online Identification

Digitalisation is a decisive success factor when it comes to new customer acquisition. Customers expect to be able to make purchases or submit loan, leasing or insurance requests at any time and from anywhere.

PHYON™, CRIF’s digital onboarding solution, is the solution that makes online identification a breeze for both the customer and the financial institution. It digitally maps the entire customer journey from initial contact to electronic signature, and greatly improves the user experience in the “phygital” (physical + digital) interaction with end customers.

PHYON™ supports companies that want to:

Perform sales processes through user-friendly and efficient digital channels.

Streamline the customer onboarding journey.

Provide a seamless onboarding experience, end-to-end, without any human intervention or provide human intervention when and where required.

Reduce process completion time and friction points for the user.

Product highlights

The architecture is based on the best technologies through CRIF’s own solutions and those of its partners.

Inventia – leader in innovative visual engagement and KYC solutions for digital onboard.

Integrates data, collaboration tools and cutting-edge technology infrastructure.

Support customer recognition/identification processes in line with IT security and compliance requirements, including from a KYC perspective.

Seamless data capture and extraction.