Digital Onboarding

PHYON is CRIF’s solution for Phygital Onboarding processes, which aims to support companies that want to interact remotely with their existing customers and prospects to perform sales processes through a user-friendly and efficient digital channel, reducing process completion times and friction points for the user.
All this ensures an optimal user journey, which can be adapted to the most common use cases in different countries and markets, improving the customer experience: from engagement to digital identity verification and signing of the contract.
The architecture is based on the best technologies through CRIF’s own solutions and those of its partners, including Inventia, leader in innovative Visual Engagement & KYC solutions for Digital Onboarding. The CRIF Phygital Onboarding solution integrates data, collaboration tools and cutting-edge technology infrastructure, supporting customer recognition/identification processes in line with IT security and compliance requirements, including from a KYC perspective.


Digital onboarding revolutionizes the entire customer acquisition process and increases efficiency many times over. Identification via digital channels enables high conversion - without any media breaks. The customer in turn has a completely new user experience. The individual features of the digital onboarding platform can also be chosen modularly for your application process.

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